Delivering business intelligence through Excel and our call centre scoops International awards.

Pastel delivers business intelligence though Excel

Pastel’s Business Intelligence Centre offers an innovative and flexible Excel-based financial reporting tool designed for SMEs. The program integrates with Microsoft Excel so makes viewing and manipulation of information really easy and provides business owners and financial managers with detailed insight into the state of their business. As long as the information is stored in an accessible database, the program can build any range of reports from sales and financials to purchasing and inventory.

Currently two modules are available:

• The standard module provides a pre-formatted, intelligent Excel reporting tool for data housed in other Pastel programs. Base reports can be enhanced to create new reports and users can also write their own reports in Excel.
• The advanced module provides skilled IT users with a powerful and cost-effective report writing solution, capable of delivering Excel reports from any ODBC compliant data source.

Free 90 day trial
The Pastel Business Intelligence Centre is available as an add-on module with Pastel Xpress, Partner and Evolution. Users have access to a free 90 day trial period from date of installation.

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Pastel call centre scoops international awards

Softline Pastel has received international recognition by winning three awards at the Contact Centre World Awards run by ContactCentreWorld.com, the online magazine for the global contact centre industry.

Pastel’s 140-seat call centre won the Best Community Service category, was a runner up for Best Help Desk and placed third for Best Customer Service. There were five finalists per category with only three of those actually being placed. Pastel was placed in each of its categories.

The awards ceremony was held in London and benchmarks entrants against the best in the Europe, Middle East & Africa region. The judges consider both management strategy as well as the actual achievements of the support centre and the final result is determined based on a combination of written entry and judging by industry peers.

Pastel’s support centre takes over 80 000 calls a month. Some of its best-practice tactics include stringent and ongoing training and assessment practices, the creation of specialist product-focused teams, constant investment in cutting-edge technologies and recruitment policies that attract and reward career call centre agents and not part timers. But what really sets the support centre apart from its competitors is its focused, quality assurance programme that takes into account direct feedback from customers.

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